Purpose

The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants. The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.

You will need to have good judgement, be analytical, have great attention to detail, be flexible, self-motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.

Key Responsibilities

• Adhere to all company policies and procedures.
• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer’s interests first.
• Ensure the customer understands what we sell and support the customer in anyway you can.
• Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
• Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client? EUR(TM)s demands and needs.
• Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
• Calculate New Business premiums in accordance with the specific carrier? EUR(TM)s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
• Ensure that telephone calls are answered & dealt with promptly & efficiently.
• Maintain thorough and accurate records of all customer interactions.
• Identify complaints and refer to the necessary complaint handler.
• Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
• Required to be a referral point within the Branch.
• Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
• Required to understand the legal principles of insurance and insurance contracts including Clegg Gifford’s obligations to insurers and understand technical knowledge of the Clegg Gifford product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.

Skills and Competencies

• Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.
• An understanding of the UK insurance market, including trends, risks and regulatory changes.
• The ability to understand diverse client needs, including specific industry risks and business objectives.
• Ability to manage time effectively, work under pressure and meet deadlines.
• Excellent timekeeping and presentation of self & work.
• Strong interpersonal and negotiation skills.
• Articulate & Numerate.
• Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
• Excellent attention to detail.
• Highly organised with an ability to prioritise and deliver allocated tasks.
• Ability to work alone and as part of a team.
• Positive can-do attitude and strong team ethic.
• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
• Be positive, enthusiastic and motivational about what you do!

Experience

• Must have 2 years minimum experience working within a broking or underwriting environment.

Qualifications

• Cert CII qualification is an advantage.

Purpose

We are seeking a dynamic and experienced producing Commercial Insurance Broker to join our team. The ideal candidate will have a proven track record in the UK commercial retail space, with a minimum of 5 years’ experience.

They must have held a role at the Account Executive level and possess expertise in handling the placement of insurance programs for commercial clients across Property, Liability, Motor, and Financial Lines.

Key Responsibilities

• Adhere to all company policies and procedures.
• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer’s interests first.
• Ensure the customer understands what we sell and support the customer in anyway you can.
• Develop and maintain strong relationships with commercial clients, understanding their insurance needs and providing tailored solutions.
• Lead the placement of insurance programs, negotiating terms and conditions with underwriters to secure competitive coverage for clients.
• Analyse client risk exposures and recommend appropriate insurance products to mitigate risks effectively.
• Actively prospect and generate new business opportunities to expand the client portfolio.
• Collaborate with internal teams, including underwriters and claims specialists, to deliver seamless service to clients.
• Stay updated on industry trends, regulations, and market conditions to provide informed advice and recommendations to clients.

Conduct Rules

• You must act with integrity.
• You must act with due skill, care and diligence.
• You must be open and cooperative with the FCA, the PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• You must act to deliver good outcomes for retail customers.

Skills and Competencies

• Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.
• An understanding of the UK insurance market, including trends, risks and regulatory changes.
• The ability to understand diverse client needs, including specific industry risks and business objectives.
• Ability to manage time effectively, work under pressure and meet deadlines.
• Excellent timekeeping and presentation of self & work.
• Strong interpersonal, negotiation skills and relationship-building skills.
• Articulate & Numerate.
• Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
• Excellent attention to detail.
• Highly organised with an ability to prioritise and deliver allocated tasks.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive can-do attitude and strong team ethic.
• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
• Be positive, enthusiastic and motivational about what you do!

Experience

• Minimum 5 years of experience in the UK commercial retail space.
• Previous experience at the Account Executive level within an insurance brokerage.
• Strong knowledge of commercial insurance products across Property, Liability, Motor, and Financial Lines.
• Proven track record of successfully placing insurance programs and achieving revenue targets.

Qualifications

• Relevant insurance qualifications and certifications (e.g., ACII, CII) are preferred but not required.